Refund & Cancellation Policy

Last updated: 12 November 2026

U.O.M. Travel Agency Limited
Registration No. HE 391579 (Republic of Cyprus) · Tax Identification Code (TIC) 10391579V
Archiepiskopou Leontiou & Lefkosias 254, Maximos Court Block A, Flat/Office 18, Ground floor, 3020 Limassol, Cyprus
Tel. +357 99 199052 · Email it@uomtravel.com

This policy explains how cancellations and refunds work for products and services bought from U.O.M. Travel Agency Limited on uomtravel.com. It forms part of our Terms of Service.

1. Our services

We provide B2B IT infrastructure, network security and software development services, including custom software products and ongoing support or retainer arrangements. Payments are taken in euro (EUR) by card or Revolut Pay and are processed by Revolut.

2. Cancelling before work starts

After you pay, we contact you to arrange a kick-off meeting and to agree the scope of the work in writing. If you cancel before the scope is agreed and before any work has started, we refund the full amount you paid.

3. Cancelling after work has started

If you cancel after work has started, we refund the amount you paid minus the value of the work already completed, calculated from the agreed scope (for example completed milestones or time already spent). We hand over the completed work that you have paid for.

4. Ongoing services and retainers

Ongoing services are paid in advance for each period, for example monthly. You can cancel at any time by email. The cancellation takes effect at the end of the period you have already paid for, and you will not be charged again. We do not refund a period that has already started, unless we did not provide the service for that period.

5. If something is not right

If a deliverable does not match the agreed scope, tell us within 30 days of delivery and we will correct it at no extra cost. If we cannot correct it within a reasonable time, we will refund the amount paid for the affected part. If we are unable to provide a service you have paid for, we will refund you in full for that service.

6. Consumers

Our services are intended for businesses. If you buy as a consumer (for purposes outside your trade, business or profession), you have the legal right to cancel a distance contract within 14 days without giving a reason. If you ask us to start work within those 14 days and then cancel, you pay for the work done up to the time you told us. Once a service has been fully performed with your prior express agreement and your acknowledgement that you would then lose the right to cancel, the right to cancel no longer applies. Nothing in this policy limits your statutory rights.

7. How to request a cancellation or refund

Email it@uomtravel.com with your order number and the reason for your request. We will reply within 5 business days. Approved refunds are paid back to the original card or Revolut account through Revolut, normally within 10 business days of approval; how long the refund takes to appear on your statement depends on your bank or card issuer.

8. Payment disputes

If there is a problem with a payment, please contact us first: most issues can be resolved quickly. This does not affect your right to contact your card issuer.

9. Contact us

U.O.M. Travel Agency Limited, Archiepiskopou Leontiou & Lefkosias 254, Maximos Court Block A, Flat/Office 18, Ground floor, 3020 Limassol, Cyprus.
Email it@uomtravel.com · Tel. +357 99 199052

See also our Terms of Service and our Privacy Policy.